Recovery includes the comprehensive management of the portfolio of open outstanding debts and non-due claims of our clients. With a professional legal and financial review of each individual case, we offer the best way to recover a debt in the shortest time and with the lowest costs possible. In this way, we aim to ensure optimal liquidity of our clients engaged in various business activities. Small, medium-sized and large companies, sole traders, associations, institutes, as well as individuals – all those facing the common problem of lack of payment discipline – engage our services of debt recovery.
The purpose of out-of-court settlement of outstanding debts is in a fast and cost-effective procedure, the aim of which is to first examine the debtor's financial situation or way of doing business, and to then immediately establish intensive communication in order to resolve the situation or have the debtor repay the debt.
Because of the problems faced by companies and entrepreneurs, specifically: • debtor's avoidance of payment, • debtor's illiquidity, • debtor's concealment of assets, • debtor's operations only using foreign accounts, • failure of the enforcement procedure despite the finality and enforceability of the enforcement order, the above procedure is extremely important for quickly ensuring liquidity in unpredictable times, in which debtors' financial situation changes daily, and a one-off loss of projected income can also mean the end of business.
As part of extrajudicial recovery, it is of primary importance for us to protect the reputation of our clients, so we use a friendly and professional approach and do our best to find a solution together with the debtor, not jeopardising potential future business relations.
After a meticulous review of documentation and a legal assessment by legal experts, recovery can be upgraded through court proceedings before a competent court at home or abroad.
It is extremely important that the said procedure is initiated only when there is a real chance for recovery of debt, so that the clients is not merely burdened by unnecessary additional costs.
* We will prepare a graphic presentation of the normal course of court proceedings.
We manage international recovery for our clients in exactly the same way as in Slovenia. We are present in most European countries, so we can undertake both extrajudicial and judicial recovery in a professional and efficient manner.
Our local partners allow us to act quickly, efficiently and professionally with reliable feedback on the recovery process.
At Ekspekta, we know that employee knowledge, in addition to advanced software and a well-designed process, is crucial for efficient claim management. By organising the recovery process and training our clients' personnel, we can help significantly improve our clients' liquidity.
Our training courses consist of a theoretical and practical part. The latter is particularly useful, as it includes practical simulations on concrete cases, allows employees to immediately receive the required feedback. With company employees responsible for managing claims, we focus on the following issues: • How to carry out recovery by telephone? • How to react when the debtor refuses payment? • How to recognise excuses and stalling of payment? • How to initiate and manage enforcement procedures?
As part of the training provided by Ekspekta, we first conduct an analysis of existing process of claim management in the company. Based on the findings and in co-operation with company management, we prepare a proposal for a tailor-made training program for the company. Taking into account the capabilities of a specific company, we prepare a proposal for possible improvements after the training is completed.
The most important goal of the training programme is to turn non-professional workers into specialised claim managers. We stay in constant contact with the companies so that they can contact us at any time for additional help.
What do we need to start recovery of a debt from a debtor?
What do we need to start recovery of a debt from a debtor? To get started, we need a list of open debts (LOD) or a debtor's account card or issued invoices. You can send a list of open debts using the form below, by fax, by telephone at + 386 8 205 93 73, or by post to the company's address. You can also visit our office by prior arrangement. A review of submitted open debts is followed by a consultation and, if we agree to co-operate, the conclusion of a contract and authorisation for claim management.
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