At Ekspekta, we know that employee knowledge, in addition to advanced software and a well-designed process, is crucial for efficient claim management. By organising the recovery process and training our clients' personnel, we can help significantly improve our clients' liquidity.
Our training courses consist of a theoretical and practical part. The latter is particularly useful, as it includes practical simulations on concrete cases, allows employees to immediately receive the required feedback. With company employees responsible for managing claims, we focus on the following issues:
• How to carry out recovery by telephone?
• How to react when the debtor refuses payment?
• How to recognise excuses and stalling of payment?
• How to initiate and manage enforcement procedures?
As part of the training provided by Ekspekta, we first conduct an analysis of existing process of claim management in the company. Based on the findings and in co-operation with company management, we prepare a proposal for a tailor-made training program for the company. Taking into account the capabilities of a specific company, we prepare a proposal for possible improvements after the training is completed.
The most important goal of the training programme is to turn non-professional workers into specialised claim managers. We stay in constant contact with the companies so that they can contact us at any time for additional help.